| rev:text
| - I was referred to Angel's Cremation by someone who had done business with this company before. Based on the information I gathered I was certain Angel's would be MORE than sufficient for my needs. True to form, Angel's came through for myself & my family.
I lost my elderly Mother just after the Holidays. Still dealing with the "stresses" of the Holidays, I was now having to deal with the devastating loss of my Mom. From the moment I picked up the phone to call, till the moment I picked up my Mom's ashes - which was AFTER hrs. I might add, because it was 'convenient' for me - dealing with SANDY was an AWESOME experience! She was professional, knowledgeable, and MOST of all, she was COMPASSIONATE!!!
Now you might wonder, "Well, if she was sooo awesome, why didn't you give the review 5 STARS!!!"
Fair Question...Reasonable explanation: Angel's had just hired a group of new employees just prior to my loss. (I imagine not very many people make careers for themselves in the "Dying" Industry. Think about it!! The turn-over must be unbelievable!) On a couple of occasions (just 2) I was given erroneous information. Nothing earth-shattering. Just some slight "miscommunication." (And now you're wondering why I didn't scream 'bloody muder!,' right?! C'mon...haven't you ever been new to a job & messed-up? (If you say, "Never!," you're lying!!!) Plus, I was already in an indescribable state from the loss of my Mom...what good would it have done me to get upset & irate?!! It would have made the matter worse, made me lose my mind, AND...it would NOT have brought my Mom back!!!) Civility prevailed here (my Mom would have been proud!) & the rest of the ordeal went smoothly & without a hitch! (So, to answer your question, that's why I deducted One Star. The deduction was made to send a msg to Angel's Mgmnt to improve the "training" of their new employees! That's all!)
As for SANDY...if I could, I'd give her 10 STARS!!! As I mentioned previously, she stayed late one evening to make it convenient for me to pick-up Mom. She took the time to explain EVERYTHING to me about the entire process. Then answered a slew of questions we had later. She called me to keep me updated & informed of anything I needed or wanted to urgently know...AFTER HOURS & OVER THE WEEKEND! She NEVER kept me waiting for "Normal Business Hours!" When picking out our Urn, as trivial as it may seem, another company may have rushed the process, but she did not. She explained the 'pros & cons' about each, since we were going to travel with Mom & lay her to rest back Home, in another state. She treated us as if we were the only one's that mattered, despite the fact that their office was crazy BUSY!!! THEN...a week LATER she sent my family a condolence card with the question & statement of: "Hope all is well...sorry for your loss. Is there's anything else I can do for you & your family?... please let me know!" WOW! She didn't just take our money & shove me & my Mom's ashes out the door!!!
Since this was the very 1st time having to go through anything of this caliber, I would have to say overall, I am glad I went through it with Sandy.
Before parting company for good, as our business together had concluded, I asked her, "Why & How can you be soooo patient & compassionate like you are, when you're dealing with unhappy/sad/angry people alllll day long?!!!" Her answer summed it all up for me & made perfect sense!!! She answered, "I was once in your position, having lost a loved one. (That's how she referred to my Mom the ENTIRE time; "loved one.") I was treated so poorly, rudely & without ANY compassion during my loss, that I decided if I can help anyone else NOT experience the same thing I would do something about it! So I got into the business!" (Period!!!)
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)