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| - Oh dear... where should I start? My experience here was a complete mess, so I'll write about it from start to finish:
I'm always willing to give new restaurants a try, and after reading a few positive reviews we decided to come here for lunch on a Sunday. We arrived and were informed that they were taking a waiting list, and that it would be around 20-25 minutes. No problem, we expected that given the hype around Nordstrom opening so recently so we put our name down and they said they would send us a text when the table was ready. Less than 10 minutes later we were seated by the hostess, and a few minutes later a waitress came by to take drink orders and give us menus. All was good up to here... but then things started to go downhill. Fast.
We ordered our shared appetizer and mains at the same time, but asked for the appetizer to come out first. We then waited. And waited. And waited some more. The waitress made no other appearance, or offer to refill drinks, etc. even though they had been empty for some time. We just didn't see her anywhere at all, and if we did, she walked right past the table without looking at us. Huh? We sat there scratching our heads, since she didn't seem all that busy...
After almost half an hour, we finally received our STONE COLD pita and hummus dish. We knew that it had been sitting around waiting to be brought to the table, which sucked even more because I was pretty unhappy about having to wait that long for such a simple dish, and was even ready to forgive the lengthy delay if the food was good. But it really wasn't. It tasted like generic hummus you could easily have bought at a grocery store that was "fancied up" with olives and spices. And cold bread. Yuck. After putting the plate down, the waitress disappeared so fast that I had to ask the next person who walked by (it may have been a bus boy) if I could please get a glass of water. I didn't dare ask for a coffee, fearing that it too would arrive cold and that I would have to wait for the next staff member to walk by so I could get some cream...
But it gets better than this. After another half hour goes by, our mains finally make it out to the table and guess what? They're stone cold too! Big surprise! My partner ordered the Bazille Burger (medium) and I ordered the blue cheese & pear salad. Now, ladies and gentlemen, you might not believe it if I told you it was possible to mess up a salad... but it definitely is. Dear god. My dish was DROWNING in dressing. I couldn't taste anything else. Soggy lettuce and too much dressing = gross, no matter how many fancy cheeses you throw on top. And I didn't even get the short end of the stick, oh no... that was my boyfriend. The stone cold burger was completely overcooked and the fries were crunchy and dry. Yikes. We were sitting there for well over ten minutes before the waitress came back to ask us how the food was, and we told her straight up that it was cold- she apologized and quickly removed the dishes. The manager then came over and apologized profusely, and asked if we would like the dishes remade or if there was something else we would like instead. We said a remake would be fine and appreciated how promptly it was addressed.
Now, I know that all new businesses have kinks to work out... I get it. Having a kitchen that flows smoothly and coordinating the wait staff and chefs takes time and practice. I was almost ready to forgive them, but then the food came out wrong. For the second time. My boyfriend's burger was rare (as in, bright pink and completely inedible) as well as being greasy. The fries were even worse than the first time around, which I didn't quite believe was possible. And the salad was still completely drowning in sauce even though I very politely asked for it to be served on the side. So... yeah. This restaurant has some big communication problems going on.
By this time we'd had enough and just wanted to leave (having been incredibly patient and forgiving thus far), so we ate what we could and had to explain again when the waitress came over that the food wasn't good. I felt bad for her since it really wasn't her fault. She said that the manager would be taking care of the meals for today and expressed his regrets that we had such a poor experience, and hoped that next time would be better. That was their saving grace in this review, the professionalism of the manager (who obviously cares, but has a disfunctional staff) and the fact that thankfully, we didn't have to add insult to injury by paying for food we couldn't eat. Maybe we just caught them on an off-day or something, so take this with a grain of salt. I'm sure that a lot of people had great experiences here, but I wanted to put my story out there just as a general
Sorry, Bazille, I'm all for second chaces but I don't think we'll be back again until the service and quality of food improves.
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