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| - It is the season for holiday dinners and I was lucky enough to be taken to this particular Keg Steakhouse by a client as a treat and a thank-you for our business. We ordered a round of drinks all of which came exactly as ordered and in good time. We also ordered some appetizers. I ordered the Calamari, which came in quite fried and hard and not soft and tender as you would expect to get it at a fine dining restaurant. The bread that came to our table, although tasty did not look to be fresh. All this aside I decided to order the Filet Mignon with Lobster Tail and a side of mash potatoes. I usually order the same meal and use it as somewhat of a staple to find the best Keg location and avoid those other ones that do not seem to prepare the foods as well as I would expect.
The lobster tail came in a little on the cold side and as such lost a little bit of its flavour and appetizing texture. The filet mignon came wrapped in bacon and looked quite appealing. The steak was cooked to a medium--medium-rare texture and was quite delicious as I ate about half of it, until I cut a piece, put it in my mouth and discovered a large toothpick, which scraped the roof of my mouth. As soon as this happened I lost all appetite. It took approximately 5 minutes of my waiting, not eating, until I actually waved our waiter down and explained to him the situation. He apologized and proceeded to explain to me that it was likely the pick that they use to attach the bacon to the filet mignon during cooking. I had already inferred this to be the case.
Unfortunately for me, about 1 inch worth of it was still within my food. I was told that the manager would come to speak to me. Considering the severity of the situation I thought a manager would be approaching me within 1 to 2 minutes but it was still a wait much longer than expected. As the manager approached me she apologized for the situation and said that they would cook me a new one. She quickly switched topics and it felt to me that the apology was much more of a "standard protocol" than a heartfelt apology for a situation that could have gone a lot worse had I stabbed the roof of my mouth with this pick. I waited for the new meal, which never came, and ultimately the person that had invited me (and others) to this meal received a discount on the bill. This person was kind enough to request to have the discount removed and to provide me with a gift card instead. With some hesitation it was done so.
I have been to this location before but had never experienced such lack of professionalism. I like the steaks at the Keg, but this experience has definitely changed my opinion of this particular location and I will likely not be attending it again.
Quite a disappointment on the food side of things but it is still quite nice to have spend this holiday dinner with the people that were there with me.
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