The staff here was INCREDIBLY NICE. All were super friendly and even noticed I was from Florida and all wished my family well for the Hurricane. I was very hesitant to move with U-Pack based on reviews but had an amazing and seamless move process. The staff was helpful and made my experience comfortable and was aways on site to answer my questions. Do your research and ask as many questions as possible. For the price, you cannot beat this service. My stuff came all in tact the only thing I would say is closer to the door there was some of my boxes that were wet. But that's to be expected. Thanks again to everyone here! Although I hope to not have to move again across states for awhile, I will recommend your service to friends!