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  • Food was decent but we had a very bad experience with the service. We came here for my aunt's 70th birthday. She is pretty low key so it's just a small family gathering. We ordered a family combo with 4-5 dishes. 5 minutes later, a big plate of lobsters arrived. We were all surprised by the speed. I remembered seeing a shellfish dish in the combo menu. This must be it. So we dug in. Another 5 minutes later, a waitress came up and said they brought the lobster to the wrong table. But since we already ate it, they will charge us for it. Excuse me???? I hate to be a b**ch. But I immediately said, I know it's an honest mistake. But why are we paying for YOUR mistake? The waitress turned to the manager. The manager was apologetic. She offered a discount on the lobster (something around 30% off). We asked if we could exchange this lobster with the other shellfish (turned out it was crab) that we were going to get with the combo. She said the crab has been prepared, so no. She kept saying the discounted price was the cost for the ingredients, so they weren't making any money. But how would we know? So far the conversation had been civil. But I know it would get ugly if I continue to argue with her. Plus my cousins and aunt didn't like conflict, so they were willing to settle. I didn't want to make a scene on my aunt's birthday. So we took her offer. Until the end of the meal, the manager kept coming and provided service by herself. Maybe it was a honest mistake. Maybe because I am from California and not used to how the nice Canadians handle conflicts. But the way they handled the situation is unheard of for me. I almost feel like it's a scam. Bringing additional food and pressuring the nice customers to pay for it. I hope not. Oh, at some point, they brought a dessert we didn't order. For a second, I thought it was the manager's treat for messing up our orders. Glad I asked. It was yet again for another table. They seriously need to clean up their act.
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