Service department:
Lack of communication and follow thru from service department ...and...
watch your bill for 'miscellaneous' parts charges. You can request, but will not receive, a line item breakdown of these charges because they charge you a percentage of your bill as 'miscellaneous parts'. This is In addition to parts outlined and charged against specific repairs. I understand that this percentage can be as much as 8% and in my case, my bill was increased by $50. This is just wrong and I'm not sure how they get away with it. It's better to seek out a mechanic who specializes in MB repairs instead of being blatantly ripped off at this dealership.