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| - TL;DR - Excellent food for a dine in experience where time is not an issue. Pre-ordering for pick up does not save time and food is lesser quality. Updated 3/3/15: I've been twice since this review. Once as drivethru/pre-order which worked out fine. Last time was dine in. I bit into an Avocado stem that was in my salad. It was hard and it hurt. For this I'm downgrading to 1 star. The place is a great concept, but they need to work on quality and consistency.
Original Post:
I've experienced Jason's Deli twice. once as dine in, once as pick-up.
Our dine in experience was great! I had the Chicken Club salad and it was mind blowingly delicious! A half of the salad was enough to satisfy me. I was very impressed by the freshness and quality of the food. Since we beat the rush hour, we didn't have to wait in line to order. But not long after we sat down to eat, the line was out the door. Our food was delivered timely and my friend enjoyed the salad bar selections as well.
After such a good experience, I wanted to try it out again. As I had errands to run on my lunch break, I ordered online for pick up, thinking that I'd be able to stop in, pick up my order and pay, and leave quickly (5 minutes tops). Not so. The line was to the door and there was one cashier on duty who was very slow. I ended up waiting 15 minutes to pick up my order. When I finally got to a cashier, she found my order, but if I hadn't checked it, wouldn't have gotten half of what I paid for because it wasn't all compiled. The packaging ended up consisting of 2 paper bags (1 for a salad, 1 for a carrot cake, both in plastic containers) in a large plastic bag. Not very eco-friendly!
I was in the restaurant for 20 minutes for an order I had placed online. When I got to work and opened my salad to eat it, I was very disappointed that there was water in the bottom of the salad. I appreciate that the lettuce was cleaned, but my dressing became watered down, cold, ranch soup and my bacon and cheese were soggy. The carrot cake was delicious though! Full of raisins, shaved carrot, and nuts and quite yummy!
Don't go to Jason's Deli expecting quick service, especially during lunch rush hour. You will end up waiting in line, so plan your time accordingly. Also, pre-ordering for pick up will not save you any time, so skip it. I'm tempted to try the drive thru to see if I would be able to get the same quality as my dine in experience but quicker than my pick up experience, but that remains to be seen.
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