| rev:text
| - Never, never choose this dental practice.
I had an appointment at 11. I showed up a few minutes early to fill out paperwork. By 11:30 they still had not called me. I have dental anxiety, which they had been told about, so I left. I think it was the sound of the drills and saws on the home improvement show they had blaring on the TV that sent me over the edge. Seriously. Drills and saws IN A DENTISTS OFFICE.
I tried again. An appointment at 8, so they could be sure to see me on time. The dentist didn't even show up to the office until 8:10.
After anxious x-rays, and him probing around my mouth he told that I needed to help him. I asked him what he wanted from me, the patient, I had shown up on time and paid him, what else could I do? He told me to calm down. I left.
My husband had spoken to another dentist in the practice and the office staff, and they indicated that the doctor would prescribe vallium for someone with my anxiety issues. But Dr. Gonzales didn't, and wouldn't. I found the staff uncaring of my needs and dismissive of my concerns. The doctor himself was just rude.
I will never return and neither will anyone else in my family. You can find nice, caring dentists in the area. You can find dentists who understand how to make and keep timely appointments. Friendly Dental of Indian Trail is not this place.
Update: Someone from their office called me, apologizing, and asking me to remove this review.
He said that at the first visit, when I had to wait so long to the sound of drills on television, that it was my fault because I didn't say anything to the office staff.
He also said that he would have someone call me back, and they would do their best to help me.
We've never heard from them again. :-) I stand by this review. If you want a decent dentist, stay far away from this practice.
***Update: Well, I did finally hear from them again. Jeff Cohen, who seems to be an office manager, or some kind of administrative person, called me today. He yelled and screamed at me about this and other reviews I've written. He threatened me, saying he would "get me" and when I did try to speak, he interrupted and kept yelling.
Friendly Dental managed to take a person with dentist anxiety, and turn me into a person with severe dental anguish. That they would treat patients this way is absolutely horrible. I think they should lose their license to practice.
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