Absolutely terrible at service calls! I called in early yesterday morning in need of a technician to come out. They said a technician would come between 10-1. A few minutes to 1 I get a call, "one technician called out so they're behind. Someone will be there between 11-3" a few minutes to 3 I get a call, "we're so behind he won't make it today. You'll be the first call tomorrow between 8-11". Today I call at 10:15ish. He's finishing a job (I was supposed to be his first call btw) and will be on his way soon. 11 comes, "he's finishing a job and will be on his way shortly, maybe 1-1 1/2 hours". What a joke this place is. Don't be foolish and think this won't happen to you. Just avoid this company, use someone else. They are now Sun City, so will be posting the same review there. Perhaps they changed their name due to all the terrible reviews