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  • I just ordered online from this location (order 214109) and couldn't help but to review. This location is soooo annoying! Every time I walk in and wait under the sign "pick up orders here" only to be ignored by the cashier who has ZERO customers in line! This time was a short Hispanic chick with no personality. I asked for jalapeños (since they had none out) and a plastic fork (after all it was a to go order) and omg, she had attitude. Honestly I was not rude and and always try to be pleasant, but little miss attitude was obviously not happy being there! My order was simple, bean burrito with extra beans....seriously why do they always put very little beans in a bean burrito?!!! It's hard to see in the picture but I'm not a heavy eater, but rubios please put beans in a bean burrito!! As I've reviewed rubios before, I really like their no fried beans...they really are good! I just wish this location would work on employee's personalities and assigning someone to get online orders out...this isn't the first time it has happened at this location...it's consistent. I give this location two stars only because this vegetarian likes their beans! A lack of seamless service and beans in my burrito wiped away the other 3 stars! I tired to reply to Lucas' comment but the link did not work...I will be happy to share my experience with a Rubio's team me May 10, 2018 update - I gave this locations another try since I was nearby. I have to say my experience was much improved compared to my original experience! The first experience was horrible and although Lucas attached a link for staff to reach out to me, the link never worked. I would assume the Rubios management addressed the issues any ways. As I waited for my order, a respectful Hispanic gentleman (I was in a hurry! sorry I didn't get his name...next time!) politely asked me to give him a second and handed me my food shortly after. I ordered the California bowl with veggies again...thanks to The Ahwatukee manager who got me addicted to them! They made it perfectly at this location...it's really good when made right! I don't like to have to complain to get what I paid for, but I appreciate the improved experience....Thank you!!
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