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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-13 00:00:00 (xsd:dateTime)
itemReviewed	The Produce Box
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I purchased a membership with The Produce Box so I could send fresh produce to my mom who lives in Charlotte. I found out about TPB online and I really liked the concept of being able to choose what you'd like weekly, and I didn't really want to buy into a CSA. TPB hand-delivers your items, and they have a nice variety of produce, fruits, meats and even different sweets and snacks you can add to your boxes. The very first box my mom received was decent (note: you have to provide your own box)... except it was missing an item, and the quality of one bunch of fruit was poor/damaged. She informed TPB about her damaged fruit and also about the missing item, and they said they would get back to her about it. I definitely understand that mistakes happen, and items are overlooked... so I didn't see this as a big deal. I'm thinking TPB would at the least just include the missing item (or a reasonable equivalent) in the next weeks box, let her know... and problem solved. Nah... A few days passed with no follow up. So I shot out a quick e-mail, and I received a response back the same day letting me know they would look into it. Cool. However, a few more days passed with no follow up! Nah... Meanwhile, my mom received her next weeks box, which was fine. Problem is she is still sans the missing item from the first delivery, and she still has no idea when or if TPB plans to resolve the problem. I'm someone who believes customer service is equally, if not more important than the product received. I want to have my concerns or problems quickly addressed and handled... especially if I'm a new customer! Most memorable to me are the businesses who not only want to make sure you are completely satisfied, but actually follow up and quickly resolve your concerns. To this day, I still haven't heard back from TPB about the missing item. I shouldn't have to contact a business more than once, let alone twice... to get what I paid for. I have cancelled my membership. Mom wasn't happy about it, but she knows how I feel about spending my money on products offered from companies with bad customer service. Now Yelp knows too haha. Some are necessary evils, others aren't. I may have 99 problems, but TPB ain't one...
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Jamila

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