They are a pleasant team and very well-meaning, but, honestly, are disorganized. The basics of it is that they screwed up the billing every single month from the first time we got the service until we canceled (6 months later). Not only that, but the weight was sometimes off. Finally, they tried to raise our rate 5 months later, explaining that the "buck a pound" rate was just an "introductory" rate. Riiiiiiiiiight. Nothing about that was mentioned in the beginning. Maybe they were just trying to price us out, because I kept complaining about the messed up invoices or we were too small of an account. I'm bummed, because they were referred from a trusted colleague. But, anyway, no hard feelings - just you can definitely do better if you're looking for a laundry service.