I went to this store to get a new plastic screen for my phone - and after a very high pressure, relentless, and dishonest sales pitch from Devan, I left the store more than An hour later with 2 items that I told Devan I did not want nor would I use. Devan insisted the items ( jet pack and a hum) were free and that I would have more capability PLUS she was working to reduce my bill. I had not taken the items from the original packaging ( because I did not need or want them. ) so when I saw my bill 3 weeks later and It was the highest bill I had ever had, I went back to the store to return the items. (In examining the bill I saw 2 $40 activation fees for the "free" items). I was told that my 2-week return timeframe had expired (interesting that the return timeframe expired before I ever saw the bill).
I told the assistant Mgr I did not want the equipment and he could take it back, and he advised that I would be subject to an early termination fee. He said Devan was pretty good at getting those adjusted and he would have her check on it. After 2 messages for Devan and no returned phone call plus another visit to the store with no resolution, the termination fee we will pay is to cancel our 15+ year contract with Verizon. HELLO AT&T - or anyone but Verizon. . NO STARS and minus 2 customers !