Self Disclosure: I am a friend of the owners and, as part of the Venezuelan community, have spent a lot of time with them as well as at the restaurant.
That aside, a lot of people are giving 2 and 3 stars without realizing some things:
1. Our cuisine is very different. Trying to compare it to Mexican or Chinese is moot because A) it is not at all similar and B) these are widely available and thus price is a competing point. If you've had Panamanian or Columbian food then you can draw comparisons, but the region is pretty unique otherwise. Yes, it is greasy; but that's exactly how it is back home. It might help to point out that we're used to eating where we order instead of driving with our food.
2. A lot of the ingredients are imported. Most are very hard to find in the area, and in fact most simply were not available 1 or 2 years ago when the restaurant opened. Thus, the ingredients are expensive and you pay a premium for that.
3. The food is authentic. It says a lot that every time I go I run into a Venezuelan I know. Heck, every once in a while they have parties in there and it doesn't feel like you're in the U.S. If you don't like that's fine, but you can't really tell me it isn't authentic.
This is mostly for the people that are thinking about going. Like any other dining experience you should approach it with an open mind. Ask Moises and tell him what you like and don't like and it'll make the dining experience that much better.