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| - I love Xan - most of the time!
I go here a lot because my roommate has some serious food allergies that really limit what she can have to eat.
Xan has always been really accommodating; when we first went there, and mentioned the allergies, one of the managers came out to talk with us about what S could and couldn't have, and they even checked the contents of all the sauces for her (as well as finding a soy-free soy sauce she can have!).
It's a "Mongolian BBQ" restaurant, so as you compile your own meal/ choose your ingredients, it makes it quite a safe option for just about everyone. Run by the same people as Mongoli Grill downtown, but Xan is a bit more contemporary/ smarter looking. Bit heavy on the mood lighting at times (and the bathroom is ridiculously small/ awkward), but otherwise nice.
The ingredients are fresh and plentiful (and affordable) and they bring it out quickly. A really nice touch is the 20% discount if you only pick vegetarian items.
I had my friend's birthday here on Friday, and the staff were (mostly) really great about organizing the cake & our group - they combined several tables for us in advance, and hid the cake we'd brought in until I signalled for it. They also supplied a knife & cake slicer so we could serve/eat it easily. Super-helpful!
I was a little annoyed, however, with our waitress; I don't know if it was because they were rushed/busy or because we were behind the divider, (or if she was just as dumb as she acted) but we got our rice and wraps long after our dishes were included, and never got a refill on drinks, or asked how our meal was.. and all requests were met with a ""ohhh, oooops!" . Not too impressive, especially for somewhere I've come to expect excellent service!
That said, I'll happily be back, many, many more times, I'm sure.
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