| rev:text
| - The only good thing I can say about this place is that, in the end, I got my full refund.
When I called to put my order in, the lady (Tracy, I believe) seemed irritated. After I had hung up, I called back to let her know I would like to pay with a card and not cash, which seemed to irritate her more. After I hung up, my cousin pointed out that I did not give a gate code. I assumed maybe they would call when they were at the gate.
I didn't receive a call but the pizza got to my front door anyway. Cool! Paid and tipped the guy. We start getting into our food and realize that they sent hot wings instead of bbq wings. I called to let them know of the mixup, and Tracy right away said they would send out the right order.
Meanwhile, we're digging into our pizza. And the toppings are the only good part about it. The sauce tastes bland and the crust tastes like cardboard. It took me a while before I realized that no one ever brought us our correct order of bbq wings.
So, I give Tracy a call. She said that she called me and left a voicemail saying no one else complained about their wings so I had to have gotten the correct order. I told her my phone hasn't gotten any calls or voicemails. Then I'm listening to her tell me how I'm wrong for about a few seconds when I cut her off. I asked her if she was calling me a liar. She said no, but that she watched them make and pack up the wings to go and she knows they sent out the right ones. I told her that they were wrong and what were they going to do to fix it? She said she would send out our correct order but that we had to give them the old wings. I told her I would just go down there myself and that I wanted my money back.
I take everything we hadn't eaten down to super pizza and told them I wanted my money back. Even though the guy behind the counter seemed nice and said he would give me the refund, that didn't stop Tracy from not knowing when to stop being rude. She kept giving excuses and changing her story. I asked her if the wings I brought back looked like bbq and she said no. The guy gave me the full refund and even offered me the bbq wings. I didn't take the wings but his politeness was appreciated. Tracy did not apologize once and had the hardest time admitting that she was wrong. See you next Tuesday, Tracy. I will never eat at this place again. Terrible food and worse service.
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