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  • My company recently switched to these folks and I wish they hadn't. After seeing two of the colors were low, I was being proactive and so I ordered new ones through this company. Yellow and cyan. I only received the cyan and I put it way for when the printer actually prompted me to change it. Last week, the printer prompted me to change it so I open the box and see that this toner is not the correct one for this printer so I now cannot use my printer (still waiting for the yellow toner at this point as well). I call the parts Dept and no one answers. I call the Service Dept and they refer me to the parts Dept. I call parts again and it just rings and rings, not even the option to leave a voicemail. I call again on Friday and this time I get a voicemail so I leave a message with the pertinent information. I arrive to work today not having any news so I call parts again and I get the voicemail again, I leave another message. Then I decide to call service (since a live person answers that line) and before I could explain the situation, as soon as they hear the word toner, they transfer me to parts. I didn't want to leave another message. I wanted to talk to someone to have my problem solved! Isn't that their slogan? I call service again and tell her I didn't want to be transferred and this time she places me on hold and the parts guy actually answers... With an attitude. I said I needed the toner bla bla and he said oh yes I placed the order. How do I know I will get the correct one this time? He says, well I gave them the printer's information so you shouldn't get the incorrect one this time. I said so how is that different than last time? (I'm guessing you always give the printers info to know which toner it is, right?). His answer, I don't know. Anyway, if you're in customer service, don't have an attitude and do your job. It's your fault I can't use my printer.
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