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  • We got there and the AC in the room was on full blast. We soon found out why... After the room warmed up to above meat locker temperatures we discovered the carpet was moist and the the room had a musky mildew smell. We stayed with a large group and several others had the same problem. I contacted the front desk who sent maintenance. He confirmed the moist carpet and checked the AC unit and determined that it was not the AC, but could not locate the problem. I then had to go back to the front desk who after 10 minutes said they could move me. The catch was the room was not ready. I waited a few hours and they called me and told me the room ready. You would think problem solved, but this was not the case. I walked down to the front desk and the manager on duty would not give me the keys as are third person was not back to move her stuff. So even though the room was musky and damp they left us their for several more hours. After several hours we moved with help from a bell hop. The bell hop also confirmed several people were complaining about moisture. Were now in the new room and most of my clothing smelled like Mildew. I asked them to clean it on my second day of are 4 night stay, but they would not even though their lack of cleanliness caused the problem. Are new room also had a problem with the lock where we had to tug it shut or it would actually hold the door open. Maintenance said they could not fix it and I can live with pulling the door shut tight so I didn't care. The night before checkout I still had smelly clothing and was fairly annoyed with the problems, unresponsive staff and general bad attitudes of staff. I had also asked to speak to the general manager several times at this point and they kept putting it off. So the last night I ask the manager on duty to refund my first night since the room was moist and smelled and made my clothing smell like mildew. Refunding one night out of 4 for not providing a clean room seems fair to me. Well the manager on duty did not think so and then all of a sudden after I wanted a refund offered to dry clean my clothing. This was not useful since I was leaving the next morning. The best she would offer was half a night. I again asked to speak to the general manager and she said I would be able to in the morning. Then the manager on duty decided to make the claim that maintenance could not find a problem and the carpet was not moist. This upset me the she had the audacity to lie to my face. I was there when maintenance came to the room and found that the carpet was moist. I The next morning I went down to the front desk and was expecting to talk to the general manager. The general manager was in the room just off to the side of the front desk. One of the staff went in to get her, but she refused to come out and talk to me about the situation. I have never heard of something like that happening. I highly suggest staying with something in the HIlton chain instead. Whenever I have had to address a situation with any Hilton chain hotel they fix it. Please for the sake of your health please don't stay here. It deeply concerns me that they were keeping the AC on full blast to deal with it rather than finding and fixing the problem.
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