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  • Super busy on a Saturday night our server was slammed. Ordered 2 margaritas and an order of queso with chips for an appetizer. The queso was terrible because the menu described it as cheese with seasoned beef. Quite frankly the queso was an overly salty bean dip that looked like congealed beef gravy. Blech! To our server's credit he made it right and swapped out a spinach artichoke dip for us. I had the Memphis dry rub ribs which were really good and nicely seasoned with a peppery, brown sugar and paprika mix. They were served hot and the sauce had a nice tang to it. My husband had the mixed fajitas with chicken and shrimp. It was pretty darn good as well with our daughter getting a cheeseburger, mandarin oranges and a chocolate milk. I don't like the new table top screens that you can pay your bill with. It looks like a tablet with a stand. Not a problem unless you have a savvy preschooler that attempts to order dessert and another round of margaritas. Yeah, not so great on that point. The tablet ended up pushed to the far side of the table. Our server was great in getting us napkins and removing the hideous bean dip. He did explain that Chili's was going to some pains due to getting rid of their bussers and expeditors which means the server has to do it all and it really detracts from service overall. Overall our experience was a 3, 3 1/2 star rating due to the service and the ribs pulling the numbers higher but Chili's needs to yank their 'queso' that is truly a bean dip and nothing more.
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