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| - Rack Attack is the go to place in Toronto for all kinds of car racks, transport boxes and bags and various types of luggage. The first summer I was living in Toronto, I found Rack Attack and have been going there ever since (almost 13 years). They're located at Eglinton and Laird and there is no real street parking in front, there are a few spots in the back but you have to squeeze between the buildings..
Today I went in to look at a Thule or Yakima cargo bag as the family is heading out on a long road trip this summer and I found that these bags are probably more ideal and cost efficient than a whole box system. These bags have almost the same amount of cargo space as a box, are about one-third the price and fold up neatly when they're done.
So off to Rack Attack I go to check out a Thule bag. I get to the showroom and there is everything but these bags out on display (or so i looks like). I ask the sales person if she could grab me a bag to look at before I purchase it and a few minutes later she brings back two options to choose from. We start to open one of the bags from the box and then a guy on the phone pipes up that I can't open the box or take out the bag to look at it because he can't then sell it as "new" to an online customer... really? I get a bit heated and the guy just digs in further into this ridiculous policy about not being able to look at the item before I purchase it.
I have an idea, maybe I'll buy this thing and then if I don't like it, I'll return it if it doesn't work for me, so I ask about the return policy...15 days with a 15% restocking fee.... really? Yup..Again another heated discussion, the bag I'm looking at is $250 so 15% is about $40 as soon as I take this item out of the box (it could even be in the store)... I ask if the policy is the same for one of the many boxes or racks in the display area.. Yup. I'm now going ballistic, if there hadn't been another customer in the display room (who was also interested in a bag) I might have done something I'd have regretted later.
I ask if he's the manager... nope... I ask to see the manager.... he goes to the back, returns and then asks me what I want to see (no manager ever comes to the front)... he seems much calmer, so am I.. we discuss the item and in the end, I decide that I'm not going to spend any money at Rack Attack on anything ever again.
Shortly after leaving the store, I jump on Kijji and see if someone has one of these items for sale... guess what, an almost identical item for $90 about 30 minutes North of me. I go there, pay the guy, it's still in the box and has never been used... the seller won it in a golf tourney raffle.
Well Rack Attack, I got my Thule bag for a third of the price you wanted me to pay and if you had a bag on display or hadn't had such ridiculous purchase and return policies I might have paid that... now I'll never step foot in your shop again. And I've told this story already to at least 3 people... who didn't even know you existed but will now NEVER shop at your store.
So if you're looking for bike rack, storage box or installation thereof, they do that well at Rack Attack, just don't make a mistake and purchase the wrong item because as soon as you do, you're screwed or selling it to me on Kijji... Best of luck to you all...
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