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| - Having not dined at Thomsons in just over a year, I had high hopes for our dinner this evening. Previous experiences were decent and with the current state of the Calgary economy, I had expected restaurants of this calibre to have stepped up their game to provide the best possible service.
Sadly, not only was I disappointed, but I was in awe as to how this train-wreck of a dining experience unfolded and continued to get worse at every turn.
Right from the start, Nick, our waiter rubbed me the wrong way as he reacted and looked at me dismissively, almost with contempt, that I would order something other than an alcoholic beverage.
From ignoring me when I informed him of my allergies and then subsequently screwing up my order to getting annoyed at me when I let him know that the order was wrong, things just got worse as our dining experience unfolded. The kitchen overcooked my guest's steak and Nick informed him that it would take at least a half hour to get a new one. My guest simply told him to take it away as we did not have the time to wait that long for a replacement. Nick assured us that it would be taken off the bill.
Finally, when the bill arrived, sure enough, the steak was not removed. When I flagged Nick down to tell him, he again seemed annoyed that I would bring this to his attention.
Throughout these multiple mishaps, no effort was made by the manager to check in with us or apologize for the multiple mixups we encountered.
Overall, one of our worst dining experiences in recent memory and would definitely not recommend Thompson's for the mediocre quality food and substandard service. There are much better restaurants for you to spend your hard earned money at that deserve your business in this economic downturn.
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