DO NOT get a phone with Wind. I have had the worst experience with them and all within a day of activating with them. First of all, the reception was horrible! I live downtown and thought that it would be well covered but there are many dead spots, in particular, my apartment. Then when I tried to get a refund, the CSR over the phone told me I should go back to the store which I did only to find that the manager would NOT give me one and said that the CSR was wrong. So basically, I was at the store the whole day talking to the manager and the CSR over the phone, each one claiming that the other should deal with the issue and nothing got resolved. The manager claimed that the receipt stated I could not get a refund whatsoever while the CSR said there was an asterix that allows refunds when the phone does not work in the customer's home. I am now waiting for the person higher up the chain to make a decision which will take up to 72 hrs!! There is such poor miscommunication btw departments and a sales rep there even told me this! Overall, a horrible experience and I regret ever choosing Wind. Save yourself the trouble and pay more for Rogers.