| rev:text
| - Full Circle Auto Wash : 1
Ashley : -2
I've been duped.
If I can save anyone else the trouble, frustration and especially TIME, I will. The common 'low star' comments, confirm to me that I'm not wrong in my feeling of this review.
To preface this review, I am in Outside Sales so I drive a LOT and my car is essentially, my office, so I go to the car wash at least once a week. I will NEVER return to Full Circle. I just moved back to this area and I used to go to Full Circle all the time and now that I'm less than a mile from the location, it made sense that I just went back to old habits. Three weeks ago, I was there and I was laughing because there was an irate customer in there and I thought, what a silly thing to be mad about and when the Manager was going into the lobby area to calm him down, I warned him and snickered with him as I thought it was ridiculous. Now, going through what I'm sure is a similar experience to that Gentleman, I think he was being kind.
I stopped by Full Circle on Friday because I originally needed to get the oil changed on my car. I was charmed into purchasing a Two Step Buff & Hand Wash service ($119) and they threw in a complimentary Door Dash & Console cleaning aka DDC ($49). I was told that for the oil and the detailing it would be a total of $140. I told the Salesperson that I didn't have a lot of time and that I would pay for the service but would have to come back the following morning for the wash. I expressed to him that time efficiency is my Number 1 priority. I was told that I had to pay $119 upfront and I thought pay the remainder when I returned. My car was then called up from Service and I was told that I owe $49 for the oil change... Well, that's annoying, because I was under the impression that my amount total due was $140. I paid the man and I begin to realize that I've been taken.
When I pulled up the next morning, I was greeted by a condescending fellow, that I assume, didn't want to give me the time of day because I had already paid and my money was not going to go towards his Sales Goal. Donovan told me that it would be 8 hours before I got my car back, which is quite a leap from the 2 hours that I was told before, so I said, "fine. I'll come back on Tuesday."
After I left, I went to fill up my gas tank. I was flagged down by the Salesperson from before as well as the Manager, Mark. They said that 8 hours was ridiculous and they were going to honor the quoted 2 hours. So I pulled back up to drop my car off.. Again. I was told that I would be phoned when the service was complete and that I should count on pick up around 3pm. Five hours is still a leap from the 2 hours but better than the 8 hours, I suppose.
When I got the call that the car was ready for pick-up, I did a regular inspection. I was disappointed to say the least. The scratches that I was told would be gone were still there and after a conversation with the Detail Tech, I understand why. I just feel like Customer Service works best when you under promise and over deliver, not vice versa. In addition, there was white splatter and debris from the wax, that I was able to scratch off so really, I have to wonder when did they hand wax it? The interior was terrible as the regular finger prints on the radio buttons were still there, a coffee mishap splatter on part of the faux wood was still visible, there was even a water cap left in a cup holder. At one point, when going over the details with the Tech, I borrowed his cleaning supplies and did it myself. Ruined that manicure. He laughed and said, "I hear all the time that our finish line crew is not very good."
When the Manager asked how I felt about the service, I told him my feelings got quite aggressive and went in about how I was upgraded and how I should have paid $50 more.. The way I see it, the car looked better when I used the $20 ViP wash and had it back in 30 minutes, so you really got a $100 tip. I'm usually very non-confrontational so I accepted this and went home. On my way out, I was stopped by the friendly Salesperson and he asked if he could take photos on his phone and that he was surprised in the quality as he said that Manager, Mark, was keeping an eye on my car for me and making sure it was done correctly. He said that he appreciated my frustration and said that he would be upset too and apologized. On my way home, I got to thinking that this is absurd and the Manager should be held accountable.
I returned to Full Circle (for those counting, 5th time in 24 hours) and I wanted to speak with Manager, Mark. He was immediately defensive, even more aggressive than before and VERY rude. Rather than hearing my frustrations he was throwing free car washes to make me go away, when in reality all I wanted him to do was to acknowledge that it was a shady transaction, low quality service and HUGE waste of time and money. His Management skills are a complete JOKE and his Customer Service is HEINOUS.
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