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| - I've been a BJS regular since their South location first opened and have been to all 4 locations, including East, multiple times. This location has always been nice to visit, especially late on a Saturday night. Walking distance from the Strip and nice-looking bar and lounge area on the inside. Have always enjoyed the food, atmosphere, professionalism of the wait staff and affordable prices.
So why, you might ask, would I give them only 3 stars? Well, it's only fair to make it known that coming here to hang out you run the risk of getting front row seats to their GM blowing his top and yelling at waitstaff for all to see. Personally, I like my dining experiences to be with a little less drama. He recently tore into one of their better servers in front of customers (later firing her) which I think was uncalled for. If you have an issue with an employee take them somewhere a little more discreet and talk it out with them there. I'd been served by this girl multiple times and know for a fact she'd received praise from the corporate office for her excellent work the week before this incident so there's no reason the GM should have acted the way he did.
As much as I've enjoyed going to their locations over the years this guy makes me uncomfortable to the point that I don't want to risk running into him at any of the stores. I've witnessed him give waitstaff a talking-to before, completely ignoring that I was sitting right there trying to enjoy my food and drinks. Awkward. On top of that, the corporate office doesn't seem to care about this issue since they have yet to respond to my attempts to communicate with them. After all the time and money I've spent in their stores, I expect better than that.
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