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  • Their customer service was what disappointed me the most. I had high hopes. My sister had told me all about the wine bar, and I canceled another appointment to make one for a gel manicure, there. They were quite excited about their drink menu, and the place was clean. But, it seems they have forgotten why they are in business. They are not a bar. They are a nail salon. I looked for a gel color from the 2 or 3 brands they carry. Their inventory was incredibly low. I picked out 4 sample colors, only to find out that they had been out of them for months. They were on back-order they said. It is the only color I wear - because it matches everything I own. I have never gone to a salon that was missing any colors. I found my 5th choice, and they knew I was very disappointed. The manicure was fine. No better than any other I've had, and I sacrificed the color because I needed my nails done by the next day. Now, if it had been me that managed the salon, I would have knocked a little bit off the top of a disappointing manicure, at least. I have no reason to suggest that, as I did get the service. However, I don't believe I will make a point to go back, given that I can get the same manicure elsewhere, WITH the color I like. So, they will likely lose a customer for the lack of care that they showed a disappointed customer. (The DRINK was great, though that is not what I really, really came for). Oh, and the final straw?!? They suggested i try to find the nail polish at Ulta and bring it the next time I come. I stopped on my way home, and I picked up the color. This customer will never know why THEY didn't stop by Ulta, themselves, when they were out of the color for as many weeks as they were waiting for the backorder. All I know is - stock up on the nail polish before the bar. I can get a drink, anywhere, but I will be getting my next manicure elsewhere.
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