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  • I would rather die than return to this place. First of all, I got a groupon for this place, I had to reschedule it asap, due to a family emergency (death in the family). First of all, they stated I couldn't reschedule because I was 30 minutes late from the 48 hour cancellation policy. REALLY? They stated I would have to forfeit my groupon, and apply its buying price to pay full service. REALLY? By 30 minutes, I stated all I have to do was reschedule until after the funeral, but they didn't accept it. RUDE RUDE RUDE. It took me over a WEEK to schedule. I bought this in advanced, and first they stated they couldn't book out more than a week in advance. They told me to call on Sunday, when they open. Turns out, they weren't even open that day, then I called the next day, they were closed again. It wasn't until a few attempts later I finally got a hold of them. Anyways, I got the couples massage. Mind you, this is my first valentines with my girlfriend. SAMS SPA messed that all up! It was so ghetto. The rooms are separated by a curtain. So there was no peace and serenity, NONE whatsoever. We could hear the other couples going in and out. WEIRD. Then, the oil spa package for your feet, they literally put your feet in a gross bucket of water while they give you the massage. SUCH an uncomfortable position. The massage was HORRIBLE!!! They spend like 30 minutes poking at your head, wtf? They don't even take into consideration the paperwork you fill out in the beginning about your preferences. What's even worse, the lady was texting on her phone while I was getting my massage. In addition, they would leave every 10 minutes, out of no where, to dump the buckets and get towels. WTF? That's like 10 minutes wasted. Then they have you fill your paperwork, and stand right in front of you to give them tip. There's a minimum of 10 dollars to give. Personally, I didn't think they deserved a dollar. They were that bad. I'm usually a good tipper, I was planning on tipping each 40 dollars, but I saved myself 40 bucks and gave them 20 because they looked like sad puppies waiting for a nut. NEVER EVER GO TO SAMS SPA!! SO DIRTY. SO GHETTO. SO UNPROFESSIONAL.
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