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  • The customer service here was great! We signed up for the Silver Cloud tour, but , unfortunately, a thunderstorm was coming in right around the time we started. They didn't want us to be caught at the Canyon in the middle of thunderstorm, so we started the flight and got about 20 minutes out and then had to turn around. Despite the fact that the flight was abbreviated, we still got to see the Hoover Dam, Lake Mead, the Bowl of Fire and obviously the Strip. The pilot was great, he was polite and very knowledgeable, happy to answer any questions about the flight. The ride was smooth (smoother than an airplane in my opinion), though it was a bit scary (and cool looking) as the lightening was pretty close to the helicopter. The best part is that since we weren't able to get all of the way to the Canyon, they reimbursed the entire price of the flight. We didn't have to argue/fight to get the reimbursement, they just asked if we wanted to reschedule or get our money back. The next time I'm in Vegas I'll definitely try it out again!
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