The service I got here was so above and beyond what I'm used to that it has inspired me to write my first review on here ever.
First, I want to say that yes, it will always be cheaper to buy these shoes online. You know it and the owner knows it, and that's why he provides services like the running analysis to encourage you to come into his store. The prices are all in line with the MSRPs and I don't know about anyone else but I would personally rather spend a little more and know the money is going to one of my neighbors than save money and have it all go to some faceless Amazon shareholder.
Anyway, my first visit was a week ago and I was helped by a younger woman whose name I never got. She was extremely helpful and even though the store was fairly busy when I walked in, always made me feel acknowledged and never rushed any of the customers she was working with. I walked out confident that I had found the right shoe for me.
Unfortunately the shoe I initially bought didn't have enough support for the exercises I was doing, so I came back in today to exchange. Tom, the owner, helped me and I couldn't have had a better experience. He took my exchange without a bit of scrutiny and when I told him what my issues were he came right back with an arm full of shoes that would solve my problem. I ended up leaving the store with a pair of shoes that were actually cheaper than the ones I had initially bought. I don't think I'll have any more issues in the near future, but I know they will be handled professionally and courteously if I do.
If you're looking for some new athletic shoes then you should definitely consider bringing your business here.