Went here yesterday to replace glasses purchased from a different company in South Bend IN. The person I spoke to on the phone was courteous and helpful. As long as I had the prescription, there was no problem. This saved me the cost of an unnecessary eye exam When I arrived the store was clean, well stocked with a wide selection of frames in a variety of price ranges. The staff was courteous and helpful without being "pushy".
My service person was 'Shaun' and he exceeded my expectations in all areas. He was very helpful, attentive, tuned right in to what I wanted and he kept me from selecting frames I would have been unhappy with. I had told him what features I wanted and inadvertently selected frames that didn't meet my criteria. Shaun pointed out the difference and I happily made the change. All interactions with him were 'to-the-point' and professional yet he still exhibited a nice sense of humor. My glasses were delivered on time as promised and exactly as ordered. I am very pleased with the professionalism and service I received from Eyeglass World, particularly Shaun.