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| - My dog had routine dental work done at their vet and had post anesthesia complications of retching, coughing, and intractable vomiting. She could not keep even water down and was markedly exhausted. Our vet recommended this clinic for emergency care. Since I couldn't bear to hear her or hold her during her retching anymore, I packed her into our car at 2AM and hustled her 30 minutes across town. The triage tech took a quick look at her and brusquely informed me, a nurse with 15 years of recovery room experience, that there is a difference between coughing and retching and that she was only coughing due to throat irritation. I told him that she had been vomiting fluids repeatedly for hours and he seemed unimpressed. He waved towards the triage desk and told me that if I really thought it was an emergency than I could fill out the paperwork and wait. He then disappeared past the front desk. Rude, dismissive, and unbelievable considering what I had heard from a few satisfied friends. I started filling out the paper work and realized that if this was the attitude of the staff here, then my dog may not be receiving the best care. I took her into our vet the following morning and she required hospitalization, hydration, and medications to treat her problem.
When concerned pet owners arrive at the door of an emergency clinic in the middle of the night, it isn't because of a small problem or needless concern. All concerns should be treated with care and clients with respect.
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