Brought my kitty here one evening as he jumped onto a hot stove top. The burns didn't appear to be too bad at first, but then he began to limp and develop blisters. Poor little guy! I brought him in right away and was greeted by extremely friendly front desk reception and vet tech. All care was very gentle & understanding even though my cat was extremely skittish from the checking on his owies. I was also sent home with very descriptive instructions on caring for his wounds appropriate to his condition from Dr. Eisenbart. Of course, you will be paying a bit more than your family vet as this is for emergency care. First rate service, highly recommended.