Three adults and two children for an early dinner. I ordered soup and salad, other adults ordered Mexican dishes, children ordered Mac and cheese. Salad came out immediately, rest of the food took about 1/2 hour. Mac and cheese was clearly Kraft. Baked potato soup soup was ok, but would have been better if I would have had a clean spoon that I didn't have to wash myself. Other adults dinners were left under headlamp so long that sources were baked on to plate and cheese inside was disintegrated. Complained to waiter who said he didn't understand because nothing sits under lamps, it is all on a conveyor belt? Manager came over and briskly asked "what's going on?" Nothing was going on, and the diners didn't even want replacements or reductions from bill, we're just being honest when asked how everything was. Anyway, they did take one off (it wasn't eaten). Server was ok, and received a 20% tip on what the original bill would have been. Last time for chili's for me.