Pappadeaux has been one of my family's favorite seafood restaurants in Phoenix for several years......until today!
We just went for dinner fairly early to beat the Friday rush. We ordered our drinks and appetizer, approximately 15 minutes later my beer showed up after I had to ask the waiter for it again. That was the first disappointment but was actually the least disappointing!
We ordered our food and were patiently waiting, we understand that the food does not arrive immediately. 20 minutes went by...then 30. After about 40 minutes the waiter came out and let us know that he was sorry it was taking so long and that our food was coming right out. After this extremely long wait our 22 month old son was at the end of his rope and was out of patience. We told them that we had to have the food to go since it had been so long.
The manager came out and apologized to us and offered us either a free desert or a gift certificate ($7 desert or $50 gift certificate...don't take the desert!). We do appreciate the gift certificate, however the disappointment was not over.
We got home to eat the food (travel time only about 15 minutes). My fried oysters were cold and soggy, I assume they had been sitting on the counter for quite awhile before they packaged them up for us. My son's kids shrimp meal ended up being only 4 shrimp in the box with no fries! My wife was also not very happy with her fish, very bland and not satisfying.
We are very disappointed that Pappadeaux's has sunk to this level, we used to love it in the past but will not be eating there again. To whoever we end up giving the gift certificate to.....sorry!