I have to revisit my review, sadly. But this is the second time I have been to Fresco since my last review and some things need to be addressed!
First, the young adults that work here don't seem to really care about the food or the restaurant. They are kind when they are interacting but are super aloof! And they just give a terrible vibe. Last time our fajitas were burnt and we made a comment and the YA was like: yup.. And??
You should recook them. The veggies were burnt beyond edible and the meat was so dry. I chalked it up to terrible customer service last time but seems like that may be the norm here. Sadness.
This time a few things:
1. They were out of kids cups. We ordered three kids drinks. They charged us for three adult drinks because they were out of the cups. Didn't say they would charge more, just did it. No reason why a little five yr old needs a 32 ounce beverage. Just think it's courtesy to charge the same and give the larger cup. Or to at least say something before charging it. I actually said something to the girl and she was like, 'yeah? Well, we are out of the small cups.' Like I should know I would be blamed that they were out of the small cups?
Little thing. But kinda a big thing. Attitude was annoying and off putting. I don't care about the extra charge really, but I hate add ons and extra charges for no reason. I ordered something and you charged me for something else.
2. Queso came out with a layer of film. Like it had been reheated? Overheated? I brought a group of people in and spent almost $50 and was a bit embarrassed to be bragging on this queso. I had to take it all back :( I would rather have had Taco Bell queso tonight. Scary.
The burritos were good- we did enjoy them and it was nice they were on special. Just good though- something with them seemed off. Not well constructed and seemed reheated? Not fresh?
I just hated feeling like we were burdens to the staff. Again, they were nice but treated us with disdain. What happened to the 'do you need more chips?' 'Is everything ok?' atmosphere of this place? Stinks when little things- i.e gross film on queso- could maybe have been easily fixed but with staff that is aloof I didn't even bother.
Sad to see that there weren't more people in there and also seems like the crew I brought wasn't very wowed. Such a bummer since we had 1.5 nice experiences here before (.5 for the time with the overburnt fajitas!)