-10 stars. What an awful company! My 70 year old mother had a reservation for $202. At the Pittsburgh airport counter they told her it would be $534. She couldn't figure out why the price changed. She didn't want any additional insurance or a upgrade. She simply wanted her original reservation. At 10:30pm she was stuck at the airport wondering how she will get to her destination. I called and spoke to 5 different representatives and each said the same thing. "have you contacted ______?". After dealing with phone trees and inept reps I gave up and told her to NEVER rent from Budget again. This is why my husband and I use Enterprise.