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  • POOR RESPONSE, POOR CUSTOMER SERVICE. Was contacted by office due to having them come out for a previous new pool quote. Informed I had a new home, but was getting ready to remodel the current pool. Scheduled and appointment with Dave to which he arrived almost 1/2 hour late to. I did like Dave's suggestions and ideas (although he could use a brush up on people skills), and was excited for a quote, and to proceed. He said we would be contacted by the concrete sub because it was a larger job. After week and a half, no response. Followed up with Dave and was told that he was waiting for the sub and would get back with us by the end of the week. No response again, almost a month since initial visit, no quote. Called office and was told we should have had it in 2 business days. Wanted to work with somebody else and was given the run around. Poor way to treat a cash customer. Strongly getting the feeling Dave profiled us and believed we were unable to afford the 25k remodel job.
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