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  • Ho! Ho! Ho? No, Ha! Ha! HAA! My readers know that I'm all about that customer service, and I've been one at this branch since I moved in our home in 2013. Well guess what? This branch just loss $6000 in cash upgrades today. Yes, $6k. 5 lines. Tear, and tear some more for them. Customer reps need to be more aware, or else money walks out like it did today. OK, so here it goes. I walk in with my wife, one CS on the floor with a customer as we're told to wait. No problem, I'm on a 5 iPhone X mission, so no getting me down. Boy did I speak too soon. Another CS rep comes from the back, and without a greeting, "HI, my name is ???, what can I do for you?" Nope! No greet, just straight to, "what do you need?" Again, oooosaaaah. I tell him we're there to upgrade and it will be all Xs. He asks me the size. I tell him what I'm looking for, and he has 2 of the 5 I am looking for. No problem again, I'll just get the other 3 in 64g. No sweat right? Ha! Have you ever heard of direct TV iPhones? Well that is what these 2 were. Because they are the last 2 256gb iPhone X in the store, in order to purchase them, I would have to sign up for Direct TV. WHAAAT?! And guess what, it's only at this location. That was it, my lid blew. Wife and I livid. No proper customer service, wizardry in order to get iPhone Xs in 256gb, and just a dry and empty representative. An overall dissatisfaction in experiences. After sharing my thoughts, we walked out. In a nutshell, if your looking to upgrade, buy, or exchange a divice, call ahead of time to make sure there are no attachments in order to walk away clean. Galaxy S8 with Cox communication activation, or a magic trick for an HTC phone. Should of just sold me the devices. Strike 1 AT&T.
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