I've now been twice, and both times have been a lovely experience. The shop is bright and well-stocked with a good variety of yarns, and the staff was helpful and patient.
The first time, the person who helped me was the owner, I think? She was very knowledgeable and helped me find just the right color in the yarn I needed, and gave me good advice on quantity. The second visit, the woman at the counter was friendly and again, very helpful.