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| - Jason's deli is a good place to grab lunch, if you're able to sit down and eat at the establishment, but not if you have a limited lunch time and order online where it's supposed to be convenient. This is the ONLY Jason's Deli that I've been to that has greatly disappointed me. Not just once but TWO times.
Since this location is closest to my work place and I don't have much time to order during work, I like to take advantage of the online ordering system they have available before I get to work. The first time I ordered from here, I placed my order (half a tuna sandwich and a cup of pot pie soup) 3 hours ahead of time and specified the time I'd be there to pick it up(5-530). I get to the location, pay for my order and wait. About 10 minutes into my wait, the manager notifies me that they had to remake my order because they somehow made it 3 hours earlier then they were suppose to. I had to wait longer than I expected to wait and was almost late going back to work. Luckily I wasn't late but I also couldn't just sit and enjoy my food like I had intended since I was short on time.
I hadn't intended to go back but after a few months I decided to give the place a second chance since I wanted chicken pot pie soup after coming off of a 10 day cleanse. Again I played it safe and ordered my bowl of pot pie online 4 hours earlier and indicated the time(5-530) I would be in to pick it up. When I got there I payed for the order placed under my name and waited. The cashier told me my order should be ready but it wasn't when he went to check. So I sat and waited. Mind you, all I ordered was a BOWL of soup. 5 minutes, 10 minutes went by. At that point I asked how long it was going to be since apparently I was FORGOTTEN. The girl cashier went to check and informed me that it hadn't been done and was telling the kitchen to make it since I'd been waiting for a while. The manager (or that's who he seemed to be) came over and asked me how I had placed my order and I told him I placed it online. He proceeded to ask if I had received a confirmation email, which I did. He went to check on his little computer and informed me that it must not have been in their system and it was never made. But how can an order NOT be received when I received a confirmation email AND paid for it when it was under my name? I continued to wait and another 5 minutes pass and the girl cashier comes back to tell me that they were waiting on the pastry that goes with the soup to be made. At this point I am heated and wanted to just storm out but since I paid for my BOWL of soup, I waited. Finally at 5:25pm the manager is packing up the soup and handing it to me while stating "I'm sorry for the inconvenience and I'll be sure to take care of the bill." That was an out right LIE. Don't sit there and say something you don't mean just to keep customers happy. The lie is what makes them more mad. There's no way that the order didn't exist in the system. I was simply forgotten about after I paid for my order. I placed the order 4 hours early online. I didn't realize a BOWL of soup take 4 hours and some change to get ready. Needless to say, I don't intend on wasting my time at Jason's again.
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