I would give them 0 stars if possible. Horrible customer service, I left the dealership feeling discouraged and very upset with the interaction because I was looking to buy in the next week, rather than sign at that moment. Be aware, you WILL be asked to initial a deal if they can make it work. Multiple times.
I was told they had plenty of the 2 trims of Sportage I wanted to get numbers on to fit my budget. Drove 45 minutes out of my way to end up haggling over a car I wasn't ready to purchase RIGHT NOW. Mike chased me out of the dealership to 1) try to make me sign a deal when my only wish was to see the trim and color I wanted and if it would fit in my price range for purchase within a week. 2) take the quote that had been given to me by another salesman.
A few days later, the sales kid I liked called and said he has the car and the color I wanted, said they can work with my budget but I would have to drive out there to talk numbers. I explained that I am working 16 hour days for the next 3 days, so any negotiations would need to be via email or phone call until I can come in. If the boss is not willing to work with me I will possibly have to take my business elsewhere. The response? 'Okay then take your business elsewhere and pay more... Don't mean to be rude... Sorry we couldn't come to an agreement'
Wow. I'm not sure how car sales work, but in my industry (and most others) customer satisfaction is at the top of your priority list.
End all- if you live in the area and know what you want and they have it, and your willing to make them profit... Go for it. I'm sure there are some very good salesmen here, but the 4 I had the pleasure of meeting will unfortunately leave a few scuffs on my opinion of Kia. Thankfully, there are other vehicles that will work for me and my work schedule and budget.