I decided to have a new Pentair variable speed pool pump installed by Leslie's. While not the cheapest - I was told their quality of work and customer service makes up for that. And clearly I was misinformed.
During the installation, it turned out I needed extra parts for my system to work correctly - no big deal, stopped back at the store while he was working to get another $200 in parts (which I have no issue with).
I however was informed - this would be charged as an additional service call (even though the tech is already there on a service call?)
Installing the valve, the tech seemed confused and was going to simply leave it as is because he wasn't sure how to adjust it correctly. Luckily his "buddy" called him back and explained to him how to do it. So very reassuring my tech didn't know how to do something as simple as install / adjust a valve.
After install of everything is finished - he briefly explained how everything was supposed to be working.... then PROCEEDED TO ASK FOR CASH to him directly, rather than bill the 'extra service call' to the company (which frankly I don't see why I paid for an additional service call to begin with).
Immediately I called Leslie's, their response was to call a 1800 number. After calling the 1800 number - I was told the same tech, Austin would come back. They didn't seem to understand I did not feel comfortable working with him and finally decided to schedule a new appointment 4 days out.
On top of all of this, install was not done anywhere near correctly. My spa does not work and there clearly are safety hazards in the installation.
UPDATE: see new photo - something is seriously wrong, now my spa is half empty