I should've known from the experience I encountered with an unprofessional reservationist named Jake that my son's special night was about to be jeopardized. The limo I reserved with sparkling cider showed up five minutes late due to a last minute change of driver I was told. The driver lacked professionalism and needless to say seemed to blame his empty stocked limo on the companies last minute switch. After accepting the loss so to speak I gave the driver a gratuity of $20 and asked if a stop for photos within the hour of rented time would be possible. His reply, sure. At the end of my son's event. I discovered that the driver did not use the hour I paid for nor did he take the riders to take photos. So basically I paid $92 for a stretch limo ride for 20 minutes. The second driver Joseph made up for the first negative encounter. Thank you so much Joseph for being the highlight of my Son and his companions night. You really showed them what being in a professional chauffeured ride is all about. If I could give a five star rating for Presidential Limo just on his work ethics I would.