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  • I have visited Carrabba's many times before, but I am giving 5 stars for the amazing customer service along with the great food. I called the day before to try and get seats for my party of 8 for my husband's birthday. Being that it is a Saturday night, I knew it would be very busy and wanted to avoid a long wait with my two young children. There was a miscommunication apparently, and to make a long story short, Erin, the manager really fixed the situation for me. Not only did she apologize many times, she got us all seated right away once we did arrived and gave us free appetizers for the mix-up. Our waitress, Alexis was also attentive and kind during our visit. She was sure to bring out a delicious piece of birthday cake for my hubby. We were very well taken care of tonight. I was only hoping our wait wouldn't be incredibly long, but instead we were treated most splendidly while enjoying our meal. If only other restaurants cared as much about their customers as Erin and Carrabba's Westlake does. We will definitely be returning soon!
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