Horrible!!!!! Horrible!!!!! Horrible!!!!!! I placed an order online at 6:45pm and selected pick up time to be 7:30pm. I get there at 7:30pm and the girl at the counter doesn't acknowledge me! Finally 10 minutes later I ask her what's going on with my order and "she can't find it!" (Mind you, I just overheard her telling the person before me that they messed up her online order as well). She then tells me to "Wait!" while she straightens out the other orders. 20 minutes later she realizes that's my order sitting on the counter. I live 15 minutes away and I'm pretty positive that the food will be rubbery by the time I get home since it's been almost an hour since the order was completed! If I hadn't already paid online and already wasted an hour of wait time to feed my kids, I would've went to TGIF! Their burgers are better anyway!! Very disappointed in the service I got tonight!! Glad it wasn't my husband picking up, who is a Vet here on Veterans Day!