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  • Ultimate Testament to Charles Gonzalez & Autohaus So, here's my Autohaus story... About 5-6 months ago Charles told me I needed to replace my gas tank and related components at a cost of $3,000 BUT instead of just doing the work he said there may be a MB recall. So Charles went online pulled up the information, printed it off, gave it to me and then sent me to Schumacher where he had been the Service Manager to see if the repair could be covered through a dealership always keeping me paramount in his concern as opposed to his own self-interest and the needs of his business. After a long delay like a couple of weeks Schumacher told me the best they could do was to do the repair and match Autohaus' bid of $3,000. Since I was already in a Dealer loaner car, I asked Charles if he would mind if I just had the repair done there since they had already ordered the parts and I was in their loaner and of course he said go right ahead but he had just lost a $3,000 repair that he was entitled to since he referred me there originally. The repair was done and I paid $3,000 for what I felt should have been covered under a recall but wasn't. I was not a happy camper by any means! A few weeks ago I stopped in to ask Charles to listen to an unusual fan noise coming from my dashboard. When I was there he said do you know that your gas tank repair might be covered by a recall and I just received a notice of it. Long story short, I called Schumacher and spoke with the head of the service department and was told they would submit the paperwork to MB on my behalf. Hmmm, why didn't they call me and tell me about this??? A few weeks later I got a check in the mail from MB for $3,000!!! If not for Charles I would never have known about this and wouldn't have gotten any money back at all. I don't know about any of you, but this is an anomaly in any business today in my experience... I have an E55 that I've spent almost $18,000 repairing so I have a lot of experience with their shop and just can't say enough about it, them and Charles in particular! So, if you need your car serviced, and they do BMW and other imports too, take your car there!
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