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| - I went in for a massage because I was experiencing pain in my back, shoulders, and neck. I had to wait 10 minutes for the receptionist to notice I had arrived since there isn't a check-in sheet and she had previously been helping another patient. The check-in delay cut into my massage time and I didn't even get called back until 15 minutes into my massage.
I informed my therapist (Rhonda) about the areas of concern and for the first 30 minutes, she focused primary on my butt. I NEVER asked for her to focus on this area and kept hoping she would move to another area. In addition, when she finally did get to my back and shoulders, her pressure was so light. I kept informing her to go deeper but received no change in pressure. Instead she changed to my hands and then my feet and the massage was over. I was so disappointed in the quality of the massage, especially since I'd been looking forward to this for a while and was treating myself for my birthday.
Lastly, upon checkout, I presented my voucher for a free 30 minute massage and received flack from the receptionist about using it since it was "issued back in 2015" and I had used one in 2015 and 2016 already. Sorry, but my birthday comes once a year, just like everyone else. Then she proceeded to charge me for the full 30 minute massage of $40 instead of taking the hour massage ($59) and reducing it in half, which is the process I received for the other vouchers I've used. Her response was "at least you're saving $19". I paid it and told her I would not be making another appointment because I don't plan on using Greenway Cotton Chiropractic's services again. I also told her that the massage I received wasn't worth $40. She didn't express any concern in this comment. Save yourself time and money. Don't go hear. There are other places nearby that will treat you much better and provide you with a better quality experience overall.
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