2 stars earned for being open 24 hours, most decent gym in SW valley, basic Life Time amenities, and a few of my favorite employees who consistently deliver great service. 3 stars missing for cleanliness of women's locker room and gym floor, cramped space on gym floor, inconsistent service, and out of service cardio equipment. Stainless steel in locker room always looks smeared. Weights on gym floor have foul odor. Stair steppers frequently out of service. Only 1 water bottle fill up spout upstairs replaced hands free fill up station years ago. Trash and towels consistently left on cardio machines and throughout gym floor. People that come just to swim and hang out end up wandering through exercise areas. Facility will have to step it up to keep my membership dues. Not sure how upgrade from bronze to gold was earned.