I had a really bad experience at this chatters. I went for blond highlights and left with orange hair. I've been getting blond highlights done for 12 years and never once has my hair turned orange. I went in asking to get rid of the brassy colour in my hair and left with it even worse. Super frustrating. She also made me sign a waiver, something I've never been asked to do before at any salon. She first said it was company policy, but I'd been to another Chatters before so I knew that wasn't true. Than she tried saying it was a new policy. For a finish she finally told me that it was because she was new. I should've walked away at that point but instead spent 2 hours and $140 for some girl to fry my hair and colour it orange. I'm sure there are some good stylist there just be careful who you go see.