We've had three leases at this GMC dealership, in addition to taking our lease is in repeatedly for regular maintenance at the parts and service department.
The leasing process was very streamlined, efficient, and I felt as if sales people and management were truly interested in what was best for us (financially as well as the best fit vehicle for us).
The parts department is without a doubt above and beyond. All of the staff are very knowledgeable and very customer service oriented.
I feel sometimes the dealerships get a bad rap, and that people feel they overcharge, but I think that the reason for a slightly higher cost is because you get higher level of customer service and better qualified individuals that perform the work. If we lived in a world of old Chevys and forwards, where people could still work on their own vehicles, then I can understand people wanting to do the work themselves or get it done cheaply. What in the world of vehicles like we drive today, people at a dealership just understand that brands vehicles best.
I'd also rather someone be honest and have it hurt (cost) thann tell me it's going to be cheap, and I end up fixing a problem multiple times.
I was never a big fan of dealerships, but this particular dealership has definitely changed my perspective!