The prices are pretty cheap, especially with the frequently offered Groupons. However, the 2 stars are for price and variety (I do enjoy the existence of everything wheat bagels) only, as the bagels themselves are inferior to say, Bruegger's, and service is pretty atrocious. There are some slightly worrying health code violations, like food expeditors handling money without handwashing in between, and food preppers without hair/beardnets. These infractions aren't necessarily exclusive to Bagel Factory, but the open kitchen makes them that much more obvious.